Increase Satisfaction Through Higher Efficiency
FEATURE
OVERVIEW
Complaint Management Software
Anonymous
Communication
Multilingual
Fast
Implementation
No-code
Customizing
Whisper
AI-based Reporting
Risk Management &
GRC Cockpit
Advanced Case &
Task Management
Immutability
with Blockchain
AD & Office365
Integration
Encrypted
Live Chat
Easy Collaboration
Internally & Externally
High Security &
Asymmetric Encryption
CREATIVE
AGENCY
Complaint Management Software
Higher user satisfaction
Highly Customisable
Data Security and Protection
Compliant with Legal Regulations
Our SaaS and services will allow you to focus on your business and reduce any risks linked to non-compliance with laws and regulations.
With our platform you are compliant with:
Set up in minutes, Quick and Easy.
You do not need IT resources to implement our web-based software. Simply contact us, test it and get started.
We offer the Best Pricing Solution
Add any feature, language or licence at any time. You only pay a fee for each Complaint Manager licence (Admin or Analyst). The payment term is yearly in advance. Special discounts for non-profit and charity organisations!
Silver Edition
- ISO 27001 certified SaaS and ISMS of DISS-CO
- No-code customizing of the landing page
- GDPR and Supply Chain Act compliant
- ISO 27001 certified secure hosting in the EU
- Confidential and anonymous reporting
- Management dashboard and statistics
- Metadata removal of file attachments
- Basic case and risk management
- 2 languages included
- 50+ languages available
- eLearning (add-on)
- Templates (add-on)
Gold Edition
- All Silver Edition features
- Advanced customising options
- Task management & kanban board
- Risk assessment and mitigation
- AI based translation API
- Live chat without history log
- Active Directory Interface & SSO
- Whisper (add-on)
- 6 languages included
- 50+ languages available
- eLearning (add-on)
- Templates (add-on)
Platinum Plan
- For international corporations
- Highly customisable
- Individual design for subsidiaries
- Individual authorization for subsidiaries
- Individual dashboards
- Individual dashboards
- Routing options
- Deletion routines
- Multi-client view
- Unlimited languages
- Advanced authorization concept
- Integrations and interfaces
About our Complaint Management Software
What is the Smart Integrity Platform for?
Depending on the use case for which you use the platform, you can confidentially or anonymously report violations or quality or product compliance issues. Violations of relevant laws, e.g. in the areas of human rights, occupational safety or the environment, can be reported and processed accordingly.
Who will process my report?
The company appoints analysts, who are employees or independent externals to receive and process your report. Our platform will send automatic notifications and help to meet the deadlines.
Can I customize the pages with the Corporate Identity Designs?
You can upload your logo, change the colours and the font as well as the intro text. In addition, you can also customise the questionnaire and the platform will translate the questions automatically. Risk management and automatic notifications can also be customised.
Is the anonymous option mandatory?
No, you can switch off the anonymous reporting option or add it at a later stage.
How is the anonymity of the user protected?
The platform enables anonymous reporting. However, this option is not compulsory and can be switched on at a later date. Furthermore, the metadata of the file attachments are removed. The user creates an account for further anonymous communication with the caseworker. Blackening of file attachments must be done in advance.
What user information is stored?
DISS-CO does not track the user and does not store IP addresses. Other case-related data is encrypted. The communication is also end-to-end encrypted.
Is the platform GDPR compliant?
Yes, the Smart Integrity Platform is GDPR compliant. Deletion routines are provided for unused user accounts. The messages can be deleted by the responsible persons in accordance with national laws and under the principle of dual control. The deletion logs are created automatically and cannot be changed.
What is blockchain technology used for?
Blockchain technology is used to create unmanipulable data chains. This means that no report-related information can be destroyed or manipulated. Within the blockchain, participating channel partners can share risk assessment information anonymously. For example, if forced labour has been identified in China, the community can anonymously share the risk and the actions taken, such as relocating the business.
