Increase Satisfaction Through Higher Efficiency
CREATIVE
AGENCY
The Smart Business Choice in Complaint Management
Achieve 150% Higher User Satisfaction in Complaint Handling
Higher user satisfaction
Highly Customisable
Data Security and Protection
Compliant with Legal Regulations
Our SaaS and services will allow you to focus on your business and reduce any risks linked to non-compliance with laws and regulations.
With our platform you are compliant with:
We offer the Best Value For Money
Add any feature, language or licence at any time. You only pay a fee for each Complaint Manager licence (Admin or Analyst). The payment term is yearly in advance. Special discounts for non-profit and charity organisations!
Basic Edition
- 1 complaint manager
- Unlimited users
- ISO 27001 certified SaaS
- No-code customizing of the landing page
- GDPR compliant
- ISO 27001 certified secure hosting in the EU
- Confidential reporting
- Management dashboard and statistics
- Basic case and risk management
- 2 languages included
- 50+ languages available
Silver Edition
- All Basic Edition features
- 3 complaint managers
- 3 task managers
- Design your complaint form
- Advanced customising options
- Task management
- Kanban Board
- AI based translation API
- Live chat without history log
- 10 languages included
- 30 minues personal onboarding
Gold Edition
- AI model trained for your specific needs
- Unlimited complaint managers
- Unlimited task managers
- Highly customisable
- Individual design for subsidiaries
- Individual dashboards
- Routing options
- Unlimited languages
- Advanced authorization concept
- Integrations and interfaces
- Webinars and training
Set up in minutes, Quick and Easy.
You do not need IT resources to implement our web-based software. Simply contact us, test it and get started.
About our Complaint Management
System
What is complaint management software?
Complaint management software helps organizations record, track, and resolve customer or stakeholder complaints while ensuring compliance with local and international regulations.
How does AI improve complaint tracking?
AI complaint tracking automates case classification, identifies recurring issues, and predicts risk trends — helping teams respond faster and more effectively.
What is a digital grievance platform?
A digital grievance platform provides employees, customers, and suppliers with a secure online channel to submit, monitor, and manage grievances transparently.
How does this system support the Supply Chain Act?
Our Supply Chain Act complaint system enables businesses to meet human rights and environmental due diligence requirements by documenting and resolving supply chain grievances.
Is this complaint management software available in Germany and the EU?
Yes. Our complaint management software Germany is fully compliant with EU and German regulations, including GDPR and the Supply Chain Due Diligence Act.
