Increase Satisfaction Through Higher Efficiency
CREATIVE
AGENCY
The Smart Business Choice in Complaint Management
Achieve 150% Higher User Satisfaction in Complaint Handling
Higher user satisfaction
Highly Customisable
Data Security and Protection
Compliant with Legal Regulations
Our SaaS and services will allow you to focus on your business and reduce any risks linked to non-compliance with laws and regulations.
With our platform you are compliant with:
We offer the Best Value For Money
Add any feature, language or licence at any time. You only pay a fee for each Complaint Manager licence (Admin or Analyst). The payment term is yearly in advance. Special discounts for non-profit and charity organisations!
Basic Edition
- 1 complaint manager
- Unlimited users
- ISO 27001 certified SaaS
- No-code customizing of the landing page
- GDPR compliant
- ISO 27001 certified secure hosting in the EU
- Confidential reporting
- Management dashboard and statistics
- Basic case and risk management
- 2 languages included
- 50+ languages available
Silver Edition
- All Basic Edition features
- 3 complaint managers
- 3 task managers
- Design your complaint form
- Advanced customising options
- Task management
- Kanban Board
- AI based translation API
- Live chat without history log
- 10 languages included
- 30 minues personal onboarding
Gold Edition
- AI model trained for your specific needs
- Unlimited complaint managers
- Unlimited task managers
- Highly customisable
- Individual design for subsidiaries
- Individual dashboards
- Routing options
- Unlimited languages
- Advanced authorization concept
- Integrations and interfaces
- Webinars and training
Set up in minutes, Quick and Easy.
You do not need IT resources to implement our web-based software. Simply contact us, test it and get started.
About our Complaint Management
System
What is the Smart Integrity Platform for?
A complaint management module of the Smart Integrity Platform centralizes all complaints in one easily accessible location. This contrasts with Excel and email, where data can be scattered across multiple files and email threads, leading to disorganization and inefficiency.
What is the advantage of automated workflows?
Automated workflows are for managing complaints from receipt through to resolution. This automation ensures that no complaint is overlooked or left unresolved, a risk that is considerably higher when managing complaints through email and Excel.
Why do I need real-time reporting?
You can generate real-time reports and analytics, providing insights into complaint patterns, resolution times, and customer satisfaction. Such detailed analysis is cumbersome and time-consuming with Excel and nearly impossible with email.
What are other advantages?
The Smart Integrity Platform, complaint management module features built-in tools for collaboration, allowing multiple team members to work on resolving a complaint simultaneously. In contrast, Excel and email can lead to siloed information and miscommunication. As your business grows, the volume of complaints is likely to increase. Our complaint management platform is scalable to handle a growing number of complaints efficiently, whereas managing this increase through Excel and email is not sustainable.
Can I customize the pages with the Corporate Identity Designs?
You can upload your logo, change the colours and the font as well as the intro text. In addition, you can also customise the questionnaire and the platform will translate the questions automatically.
What user information is stored?
DISS-CO does not track the user and does not store IP addresses. Other case-related data is encrypted. The communication is also end-to-end encrypted.
Is the platform GDPR compliant?
Yes, the Smart Integrity Platform is GDPR compliant. Deletion routines are provided for unused user accounts. The messages can be deleted by the responsible persons in accordance with national laws and under the principle of dual control. The deletion logs are created automatically and cannot be changed.
What is blockchain technology used for?
Many industries have regulatory requirements for complaint handling. Blockchain technology is used to create unmanipulable data chains. This means that no report-related information can be destroyed or manipulated.
